Frequently Asked Questions
Q. Are you a licenced company?
A. Yes. We are licenced by the Transport for.
Q. Is your service available day and night?
A. Yes. We operate 24 hours 7 days a week, all through the year.
Q. We have children travelling with us, can you provide child/infant seats?
A. Yes. Please tell us the ages of the children and we can provide up to two child/infant seats free of charge per transfer.
Q. Can I smoke in the car?
A. No. We operate a strict no smoking policy in all our vehicles.
Q. Can we track the driver?
A. Yes. You can download our app which facilitates live tracking to help you track your driver while you wait.
Q. How do I find my driver at the airport?
A. Our driver will be waiting in the arrival hall of the terminal with your name card.
Q. Which Airports do we cover?
A. We cover the 5 main London Airports: Heathrow, Gatwick, Stansted, Luton and London City Airport but will be happy to pick you up from any other UK Airport if required.
Q. What type of vehicles do we have?
A. Our Fleet includes Executive, VIP, Standard Saloon, Estate, 6seater, 7seater, 8 seater and 9 seater cars.
Q. How early can I book?
A. While booking online you are advised to book at least 24 hrs in advance. However, you can call us up to 4 hrs before u need a vehicle and we are happy to confirm the booking over the phone.
Q.How can I pay for the Service?
A. You can either pay while making the booking online using a valid debit or credit card. Alternatively, you can pay cash to the driver. All Prices are quoted in advance so you know exactly how much must be offered.
Q. Can I cancel my booking?
A. You can cancel a booking up to 12 hrs prior to the scheduled pick up time. All cancellations are subject to minimum fee of £6.00.
Q. I’ve made an error in my booking. How can I fix it?
A. Please call us on +44 7375 757525 or email us on admin@exetrip.com with your booking reference number and we will amend the booking for you. Please call one of our agents for amendments within 12 hrs.
Q. What if my flight is delayed?
A. We will take your Flight Details and monitor the flight’s arrival time. The Driver will not be send into the terminal to meet you unless the flight has landed.Generally the driver will be making his way into the terminal only 30 minutes after the flight has landed, unless you have requested a quick exit or a delayed exit.
Q. What happens if my flight is cancelled?
A. Please call us, we will not send the driver into the terminal. All cancellations are subject to minimum fee of £6.00
Q. My flight has been diverted, what shall I do?
A. If your flight has been diverted please contact us immediately and if possible we shall try and organise to send out a driver to the diverted airport or cancel your booking for you.
Q. I cannot locate my driver?
A. You will be provided with the driver’s contact details so you can stay in touch. Alternatively, you can call us, we can help locate the driver for you.
Q. Will I have to share the vehicle with anyone?
A. No. The vehicle is private hire for you only so you are paying for the whole vehicle and not per person to take you directly to your destination.
Q. How do I know if my booking is confirmed?
A. If you have completed your reservation online, you will receive a confirmation email. You can also call our 24 hr control room, check with one of our operators.
Q. I left an item in the car. How can I retrieve it?
A. Please call our office immediately, we will check for your item with the driver. Alternatively, you can contact the driver directly as you will have his details and check for the item.
Q. How can I leave a feedback / suggestion?
A. Please use the QR code with the driver to leave a rating about the Journey.